311 Terms & Conditions of Platform Use

1. Acceptance of Terms

By accessing, registering for, or using the 311 platform in any way, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document. These terms form a legally binding agreement between you as a user and the management of the 311 platform.

The 311 platform is strictly for individuals aged 18 and above. By registering an account, you confirm that you meet this minimum age requirement. Any registration by an underage individual is subject to immediate account cancellation without prior notice.

2. Account Creation & Security

To make full use of the services offered by 311, you must register an account with accurate, complete, and up-to-date information. Each user is only permitted to hold one active account. Creating multiple accounts under the same individual is a violation of these terms and may result in all associated accounts being suspended or permanently closed.

You are solely responsible for keeping your account username and password confidential. Any activity that occurs through your account is considered your own unless you have promptly reported unauthorised access to the 311 support team. Please use a strong password and do not share your login credentials with anyone.

3. User Responsibilities & Platform Rules

All 311 platform users are required to comply with the following usage rules at all times:

• Use the platform solely for lawful personal entertainment purposes.
• Not use any automation software, bots, scripts, or other methods to access or interact with the platform in an unauthorised manner.
• Not attempt to hack, attack, or disrupt the systems, servers, or networks of the 311 platform.
• Not spread false, misleading, or harmful information to other users or to 311.
• Not engage in any form of fraud, money laundering, or illegal activity through this platform.
• Comply with all applicable Malaysian laws and regulations while using the platform.

Violating any of the above rules may result in your account being suspended or permanently closed, and 311 reserves the right to pursue appropriate legal action where necessary.

6. Account Suspension & Closure

311 reserves the right to suspend or close any user account at any time for the following reasons, without prior notice:

• Violation of any part of these terms and conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Multiple accounts held by the same individual.
• Providing false information during registration or the KYC process.
• Requests from authorities or law enforcement agencies.

Where an account is closed due to a terms violation, any remaining balance may be subject to investigation before a withdrawal is approved. Users whose accounts have been closed for serious violations are not permitted to re-register using different information.

7. Intellectual Property, Third-Party Links & Changes to Terms

All content on the 311 platform — including but not limited to its design, logos, text, graphics, interfaces, and software — is the exclusive property of 311 and is protected under applicable copyright law. Users may not copy, redistribute, sell, or use any such content for commercial purposes without prior written consent from 311.

The 311 platform may contain links to third-party websites or services. These links are provided for informational convenience only. 311 is not responsible for the content, privacy policies, or practices of any third-party websites. Use of such websites is entirely at your own risk.

311 reserves the right to update or amend these terms and conditions at any time. Significant changes will be communicated via an in-platform notice or email to registered users. Continued use of the platform after the terms have been updated constitutes acceptance of the revised terms. These terms are governed by Malaysian law, and any disputes are subject to the jurisdiction of Malaysian courts.

For any enquiries regarding these terms, please contact us at: [email protected]