311 Responsible Gaming — Healthy Entertainment, Smart Choices
At 311, great entertainment starts with self-awareness. We are committed to ensuring every user enjoys a gaming experience that is safe, balanced, and fully within their own control.
311's Commitment to Responsible Gaming
311 believes that online entertainment should be a source of genuine enjoyment, not stress or financial hardship. As such, 311 has made a clear commitment to supporting users in maintaining healthy and responsible gaming habits.
We provide a range of self-control tools, helpful resources, and support channels to ensure every user in Malaysia can make informed decisions when playing. Responsible gaming is not just the player's responsibility — it's ours too, as a platform.
The core principle of responsible gaming at 311 is straightforward: play for fun, not to chase losses. Set your limits before you start, stick to them, and stop when it's no longer enjoyable.
Recognise the Signs of Risky Behaviour
It's important to recognise the early signs of problematic gaming behaviour before things escalate. Here are some warning signs to watch out for:
- Feeling restless or irritable when not playing.
- Playing to escape from problems or stress.
- Lying to family or friends about your gaming activity.
- Feeling the need to increase your bet size to get the same level of excitement.
- Borrowing money or selling assets to keep playing.
- Spending more time playing than you originally planned.
- Neglecting work, family, or study responsibilities because of gaming.
- Chasing losses by continuously increasing your bets.
If you notice any of the signs above in yourself or a loved one, take it as a signal to act on self-control measures immediately.
Set Time and Budget Limits Before You Play
One of the most effective ways to stay in control is to set clear limits before starting a gaming session. Here is a practical guide for 311 users:
- Daily or weekly budget limit: Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment. Treat it like a regular entertainment budget — once it's gone, stop.
- Playing time limit: Set a maximum duration for each session. Set a reminder on your phone and respect the limit when it goes off.
- Don't play when you're not in a stable state of mind: Avoid playing when you are stressed, angry, sad, or unwell. Decisions made in those emotional states are often not rational.
- Plan other activities: Keep gaming as just a small part of your leisure time, not the entirety of your daily routine.
Remember that casino games and Sports Betting are paid forms of entertainment. No strategy can guarantee a win — outcomes depend on luck and random chance.
Available Self-Control Tools
311 offers a variety of self-control features to help users better manage their gaming activity. Users can contact the 311 customer support team for assistance enabling any of the following options:
Set a maximum daily, weekly, or monthly deposit amount in RM to proactively manage your spending.
Take a break from gaming for anywhere between 24 hours and 30 days. Your account will remain active, but all betting activity will be temporarily suspended.
If you need a longer break, you can request an extended self-exclusion period by contacting 311 customer support.
To activate any self-control options, please contact the 311 customer support team via email at [email protected]. Your request will be processed promptly and in full confidence.
Minor Protection
311 has a strict policy on the protection of children and minors. Every account registration requires confirmation that the user is 18 or older. A rigorous identity verification (KYC) process is in place to prevent underage registration.
We encourage parents and guardians to take the following steps to protect their children:
- Make sure devices used by children do not have your 311 account password saved.
- Use parental control software to block access to gambling websites.
- Talk to your children openly and honestly about the risks of gambling.
- Do not allow children to watch or observe online betting activities.
If you suspect that a minor has accessed a 311 account, please contact our support team immediately for further action.
Life Balance & Professional Support
Gaming should only be a small part of a balanced life. 311 encourages all users to prioritise their mental health, social relationships, finances, and professional life above all else.
If you or someone you know is struggling with problem gambling, do not hesitate to seek professional help. Talking to a trusted family member or friend is an important first step. You can also reach out to local counselling services in Malaysia for more structured support.
Remember: asking for help is a sign of strength, not weakness. 311 fully supports users who choose to take a break or stop playing for their own wellbeing.
For support with self-control tools or any responsible gaming enquiries, reach us at: [email protected]