311 Privacy Policy — Protecting Our Users' Data
311 takes the privacy of every user seriously. This policy clearly explains what information we collect, how it is used, and the steps we take to protect it.
Last Updated: 1 January 2026. This policy applies to all registered users and visitors of the 311 platform in Malaysia. By using this platform, you agree to the privacy policy set out here.
1. Information We Collect
When you register for or use the 311 platform, we collect the following categories of information to ensure the service operates properly and securely:
- Account information: Your full name, email address, phone number, date of birth, and username registered when opening your 311 account.
- Device and browser information: IP address, browser type, operating system, screen resolution, and technical device data used to access the platform.
- Local payment information: Details relating to deposits and withdrawals in Ringgit Malaysia (RM), including bank name, partially masked account numbers, and transaction records. We do not store full bank account numbers directly.
- Usage data: Records of in-platform activity such as games played, bets placed, session duration, and pages visited.
- Cookies and tracking technologies: Data collected via browser cookies to understand usage patterns and improve the user experience.
2. How We Use Your Information
All information collected by the 311 platform is used solely for legitimate purposes necessary to operate the platform. The primary purposes are as follows:
- Processing account registration, verifying user identity, and ensuring secure login.
- Processing all deposits, withdrawals, and financial transactions in Ringgit Malaysia (RM) accurately and securely.
- Providing relevant and responsive customer support whenever users reach out to the 311 team.
- Complying with applicable legal requirements, including anti-money laundering obligations and identity verification.
- Analysing usage patterns to improve platform functionality, performance, and the overall user experience.
- Sending important notices related to your account, policy updates, or relevant offers you have agreed to receive.
311 does not use user information for third-party advertising purposes or sell personal data to any external parties.
3. Cookies and Session Tracking
The 311 platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small text files stored on your device when you visit our platform.
We use three types of cookies:
- Essential cookies: Required for core platform functions such as login sessions, account security, and transaction processing. These cookies cannot be disabled as they are critical to platform operation.
- Performance cookies: Collecting information on how users interact with the platform — such as the most frequently visited pages and time spent — to help us improve the user experience.
- Preference cookies: Saves user preferences such as language and display settings to deliver a more personalised experience on every visit.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the overall functionality of the platform.
4. Data Storage and Security
The 311 platform uses SSL (Secure Socket Layer) encryption technology to protect all data transmitted between users' devices and our servers. Personal data and financial information are stored on servers protected by strict access controls.
Data retention periods depend on the type of information and applicable legal requirements. Generally, active account information is retained for as long as the account remains active. Financial transaction records are kept for the period required for legal compliance and the resolution of any disputes. When data is no longer needed, it is securely deleted or anonymised.
5. Sharing Information with Third Parties
311 does not sell, rent, or trade users' personal information to third parties for commercial purposes. However, there are specific circumstances under which information may be shared:
- Payment service providers: Transaction details that must be shared with approved payment processors or banks to complete deposits and withdrawals in RM.
- Legal requirements: When required by court order, law enforcement agencies, or relevant regulatory authorities in Malaysia.
- Technical service providers: Vendors providing technical infrastructure, analytics, or operational support for the platform, who are bound by strict confidentiality agreements.
In all instances of information sharing, 311 ensures that recipients uphold data protection standards equivalent to our own.
6. User Rights and How to Contact Us
As a 311 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: If any information we hold is inaccurate, you may request a correction through your account settings or by contacting customer support.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to record retention obligations required by law.
- Right to withdraw consent: You can withdraw consent for marketing communications at any time through your account settings.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via an in-platform notice or by email. Continued use of the 311 platform after such changes constitutes acceptance of the updated policy.
For any enquiries or requests relating to your privacy and personal data, please contact us at: [email protected]
Your Data, Our Protection
User privacy is a top priority at 311. If you have any questions or concerns, our FAQ page is here to help — or create an account today and enjoy a safe, secure entertainment experience.